Terms & Conditions

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Welcome to TiCheck Support System (“we”, “us”, “our”).
These Terms & Conditions (“Terms”) govern your access and use of our support portal, ticketing system, communication tools, and related services (collectively, the “Support Platform”).

By registering an account or submitting a ticket, you agree to be bound by these Terms.

 

1. Purpose of the Support Platform

 

The TiCheck Support Platform exists to:

  • Provide product assistance
  • Help resolve technical issues
  • Respond to customer inquiries
  • Manage your account-related communications

The Support Platform is not intended for emergencies or critical legal matters.

 

2. Eligibility & Account Registration

 

To use the Platform, you must:

  • Be at least 18 years old
  • Provide accurate account information
  • Maintain secure access credentials
  • Not impersonate others or create fake accounts

You are responsible for keeping your password secure and all actions performed under your account.

 

3. Ticket Submissions

 

By submitting a ticket, you agree that:

  • All information provided must be truthful and accurate
  • You will not submit abusive, threatening, or offensive messages
  • You are responsible for the content you upload or attach
  • Support staff may contact you using the email on your account
  • Tickets may be closed if you fail to reply within a reasonable time

We reserve the right to refuse or terminate support for any abusive or hostile behavior.

 

4. Response Times

 

We work to respond as quickly as possible, but:

  • Support is not guaranteed 24/7
  • Response times may vary by workload, issue complexity, or weekends/holidays
  • Critical or complicated cases may require extended investigation
  • Response or resolution times are not guaranteed

You agree that delays do not constitute grounds for compensation or refund (if applicable).

 

5. Acceptable Use Polic

 

You agree NOT to use the Support Platform to:

  • Upload viruses, malware, or harmful scripts
  • Distribute illegal, abusive, or offensive content
  • Attempt to hack, disrupt, or overload the system
  • Spam or flood tickets
  • Harass staff or other users
  • Upload copyrighted files without permission

Violation may result in immediate suspension or account termination.

 

6. Files, Attachments & Content

 

When uploading files, you confirm that:

  • You own or have permission to upload the content
  • Files do not contain malicious code
  • Files are safe and appropriate for support review

We may delete any attachment that poses risk.

You grant us permission to store and review uploaded content solely for support purposes.

 

7. Confidentiality & Data Handling

 

We take privacy seriously.

  • Ticket content may be reviewed by authorized staff
  • Sensitive information should only be shared when necessary
  • We do not sell or trade your support data
  • Logs may be stored for security, auditing, or legal purposes

You are responsible for avoiding unnecessary exposure of personal data in ticket messages.

 

8. Service Availability

 

We strive to keep the Support Platform running, but:

  • Service may be temporarily unavailable due to maintenance, updates, or outages
  • We do not guarantee uninterrupted access
  • We are not responsible for any losses caused by service downtime

We will attempt to minimize disruption whenever possible.

 

9. Communication Policy

 

By opening a ticket, you consent to receiving:

  • Ticket updates
  • Account notices
  • Important system alerts
  • Administrative notifications

You may not unsubscribe from essential support communications.

 

10. Disclaimer of Warranties

 

The Support Platform is provided “AS IS” and “AS AVAILABLE.”

We do not guarantee that:

  • Every issue will be resolved
  • The system will be error-free
  • Support advice will solve your problem
  • Data will never be lost

You use the service at your own risk.

 

11. Limitation of Liability

 

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for loss of data, profits, or business
  • Our total liability for any claim shall not exceed the amount you paid (if any) in the last 30 days

Some limits may not apply where prohibited by law.

 

12. Changes to Terms

 

We may update these Terms at any time.
Changes take effect once posted on this page.

Continued use of the Platform means you accept the updated Terms.

 

13. Contact Information

 

If you have any questions regarding these Terms:

 

📧 support@suridevsolutions.com
🌐 https://suridevsolutions.com