Frequently Asked Questions
Quick answers about tickets, accounts, verification and support flow.
Common Support Questions
Check these first — you may find your answer instantly.
Do I need an account to open a ticket?
Yes. An account is required to track replies, upload files and keep full conversation history.
Can I attach files to my ticket?
Yes. You may attach screenshots, logs, error files or ZIP archives.
How quickly will I get a reply?
Most replies arrive within 24–48 business hours.
Do you support Envato verification?
Yes. Purchase codes can be included when required, but they are optional for other customers.
Can I open multiple tickets?
Absolutely. Each issue should have its own ticket for clarity.
Can I reopen a closed ticket?
Yes. Closed tickets can be reopened at any time if the issue returns.