Suri Support Desk – Laravel Support & Ticket Management System

Suri Support System – Laravel Helpdesk & Support Ticket Platform

Suri Support System is a modern, production-ready Laravel helpdesk and support ticket platform designed for SaaS products, agencies, startups, and internal IT or support teams.

It provides a complete solution for managing customer support through a clean and responsive interface, structured ticket workflows, multi-role access control, multi-language support, and optional AI-powered assistance.

Live Demo & Test Access

You can explore the full functionality of Suri Support System using the live demo below.
The demo allows you to test the Admin, Agent, and User panels and experience the complete support workflow before purchasing.

Demo URL:
https://support.suridevsolutions.com/

Administrator Account
Login URL: https://support.suridevsolutions.com/admin/login
Email: admin@gmail.com
Password: admin1234

Agent Account
Login URL: https://support.suridevsolutions.com/agent/login
Email: agent@gmail.com
Password: agent1234

User Account
Login URL: https://support.suridevsolutions.com/user/login
Email: user@gmail.com
Password: user1234

Key Features

• Ticket creation and threaded conversations
• Centralized ticket dashboard
• Role-based access (Admin, Agent, User)
• Ticket status, priority, and assignment management
• File attachments
• Email notifications
• Optional AI-assisted replies and ticket categorization
• Multi-language support with RTL and LTR layouts
• Secure authentication and authorization
• Clean and responsive UI (desktop and mobile)

Admin & Content Management

• Manage logos and branding
• Control landing page sections
• Manage FAQs (manual or AI-assisted)
• Configure call-to-action sections
• Manage legal pages (Terms, Privacy, About)
• Footer and navigation management

All content can be managed from the Admin Panel without editing code.

Installation & Security

• Secure installation wizard
• Server requirement validation
• Database configuration during install
• Installer auto-lock after completion
• CSRF protection and role-based authorization

Technical Stack

Framework: Laravel
Frontend: Blade, Tailwind CSS, Alpine.js
Database: MySQL / MariaDB
Email: SMTP
AI Integration: OpenAI (optional)

Server Requirements

• PHP 8.2 or higher
• MySQL 8.0+ or MariaDB
• BCMath, Ctype, JSON, Mbstring, OpenSSL, PDO
• Writable storage and bootstrap/cache directories
• Composer-enabled hosting

What’s Included

• Full Laravel source code
• Built-in installer
• Detailed documentation
• Admin, Agent, and User dashboards

Important Notes

• This is a standalone Laravel application
• Not a WordPress plugin
• Basic Laravel knowledge is recommended
• AI features require a valid API key
• SMTP configuration is required for email delivery

Developed by: SuriDevSolutions
Support Email: support@suridevsolutions.com